PROGRAM 2024

Issues for discussion:

• Trends in buying behavior;
• Customer loyalty – how to get and how to retain?
• Seamless online and offline shopping experience;
• Artificial intelligence, neural networks, big data – which tools deliver results?

Moderator:

Anna Lebedeva

vice President for Marketing of Retail Market Experts Association

Issues for discussion:

• From market to supermarket to marketplace. How to influence buyer's choice?
• Oriental bazaar as the basis of tourist retailing in the region. How to lure customers from bazaars to supermarkets?
• Rapid growth of convenience stores. What is needed to attract customers?
• Influence of marketplaces on changes in omnichannel retailers' formats.

Moderator:

Vladlen Maximov

vice-President of OPORA RUSSIA, President of the Association of Small-Scale Trade

Issues for discussion:

• Franchising market: yesterday, today, tomorrow;
• Franchising growth rates in Central Asia;
• Top 5 demanded directions;
• How to make a choice and avoid failure?
• Made in Central Asia, what is the potential for development?
• Pros and cons of franchise business.

Moderator:

Anar Kostenko

founder of KSP CONSULTING

Issues for discussion:

• Successful technologies in retail and their impact on service speed and customer satisfaction;
• Self-service checkouts: when to implement, how to choose. types, advantages, pitfalls;
• Implementation of AI: applicability and economic effect for business;
• Big Data in Practice. Opportunities for business process optimization;
• BI and cloud services in solving everyday tasks;
• Digital assistants in retail: what to equip staff with to increase productivity?

Moderator:

Roman Shatalov

independent expert

Issues for discussion:

• Retail market trends. From “location” to “position” - new realities in retail;
• Brand power: how to choose positioning in different formats;
• Creative or analytics – who will win?
• To attract customers online and offline and not to go bankrupt;
• In-store communications – best practices.

Moderator:

Anna Lebedeva

vice President for Marketing of Retail Market Experts Association

Issues for discussion:

• Economic growth and the impact on commercial property;
• Trends in retail property;
• Integration of international brands;
• Perspectives on mixed-use developments (Mixed-use);
• Investment and Infrastructure Development;
• Logistics Property Outlook.

Moderators:

Dmitry Revin

co-owner of Aport malls and Chairman of the Union of Developers of Kazakhstan

Pavel Lyulin

vice President of the Union of Shopping Centres

Speakers and experts:

• Denis Sokolov, partner, CMWP Uzbekistan
• Elbek Riskhiev, general Director, AIN Property Management (UzOman)
• Kirill Shevchenko, development (Bishkek)
• Rustam Idirisov, deputy Project Manager, Yangi Baxt mixed-use development (NRG)

Issues for discussion:

• Peculiarities of HR management in Retail and eCommerce in Central Asia;
• Transformation of corporate culture;
• Integrated EVP building;
• Human resources deficit in Central Asia and its solutions;
• Work with students in Central Asia. Internship programmes;
• Employee training. HR reserve.
• Automation of HR processes
• HR Tech. Innovations in HR and their implementation.
• Platform employment.

Moderator:

Roman Mazur

CEO Mountain Ridge: Executive Search, Management Selection & IT Recruitment

Issues for discussion:

• Top technologies worth implementing today (necessary for retail);
• Chatbots: must-have or just a fashion trend;
• Impact of VR/AR on customer behavior;
• Advantage of AI and robotization in retail;
• Direction/prospects of biometric technologies.

Moderator:

Otabek Nasyrov

CEO, co-founder and partner of SBO Insights, member of Cyber Park Expert Council

Issues for discussion:

• Current situation and trends in Uzbekistan's light industry:
• Uzbekistan's local brands in the global market;
• Contract manufacturing;
• Opportunities for development and challenges of Uzbekistan's light industry.

Moderator:

Natalia Mironova

head of business programmes and moderator of training seminars of PROFashion media holding company

Issues for discussion:

• Customer service - is it a slogan or does it really work?
• Where to start or do you want to create a good service, who to ask, how?
• Loyalty programs as a source of information about customer behavior
• Customer service: measurement, analysis, change, result. Development spiral.
• Reduce costs by increasing the level of service - how to do it?
• How to increase the conversion rate of repeat purchases?
• Controlling service level or when to calm down?

Moderator:

Igor Golovko

CEO of RETAILING consult, retail process efficiency expert

Issues for discussion:

• Peculiarities of HR management in Retail and eCommerce in Central Asia;
• Transformation of corporate culture;
• Integrated EVP building;
• Human resources deficit in Central Asia and its solutions;
• Work with students in Central Asia. Internship programmes;
• Employee training. HR reserve.
• Automation of HR processes
• HR Tech. Innovations in HR and their implementation.
• Platform employment.

Moderator:

Roman Mazur

CEO Mountain Ridge: Executive Search, Management Selection & IT Recruitment

Issues for discussion:

• Digitalization of distributors in 2024: which business processes come to the forefront for automation and optimization;
• Globalization and consolidation of distribution channels - New technologies changing the supply chain;
• How the classic model “manufacturer - representative - distributor - retailer” is being transformed.

Moderator:

Roman Shatalov

retail and logistics operational efficiency expert

Issues for discussion:

• What are geomarketing, geo-analytics, geographic information systems?
• What geodata is used for location geoanalytics;
• Tools for location assessment in Central Asian cities;
• Cases of Uzbek companies.

Moderator:

Denis Strukov

CEO of Geointellect