PROGRAM

Issues for discussion:

• The state of the consumer market in Central Asia and, in particular;
• Customer portrait and current trends in the retail market of Uzbekistan;
• Strategies and new opportunities for retailing.

Moderator:

Konstantin Loktev

executive Director of NielsenIQ

Issues for discussion:

• Refining network positioning through analysing consumption situations;
• Role-based assortment management: calculating the number of SKUs and identifying growth points;
• Truth and myths about auto-ordering. How category management helps to increase the efficiency of inventory management.

Speaker:

Sergey Ilyukha

member of the Board of the Association of Retail Market Experts, Ph.D., leading specialist in assortment management and commercial negotiations

Issues for discussion:

• State regulation of consumer markets;
• Interstate cooperation in the sphere of trade;
• Current trends in the fight against the production and distribution of counterfeit;
• Experience in the introduction of product labeling on the example of the EAEU countries and Uzbekistan.

Moderators:

Inomjon Abdurakhmonov

head of the Foreign Trade Department of the Ministry of Investment, Industry and Trade of the Republic of Uzbekistan

Nikita Kuznetsov

director of the Department of Domestic Trade Development of the Ministry of Industry and Trade of Russia

Speakers and experts:

• Azimjon Akhmadjonov, head of Marketing Department, IIPT Uzbekistan
• Akhmadjon Dzhuraev, deputy Head of the Department for Development and Regulation of E-Commerce of the National Chamber of Commerce and Industry of the Republic of Uzbekistan.
• Vladlen Maksimov, vice-President of OPORA RUSSIA, Deputy Chairman of the Commission on Creating Conditions for Self-Regulation in Electronic Commerce
• Artem Sokolov, president of the Association of Internet Commerce Companies (AKIT)
• Denis Kosenkov, managing Partner of Kosenkov & Suvorov Law Firm, Vice President of the Association of Retail Market Experts
• Ivan Babukhadze, director of the Union of Independent Networks of Russia

Issues for discussion:

• Cooperation between retailers and banks – new tools;
• Changing consumer behavior model – what do customers rely on when choosing goods?
• Changing payment methods: the most popular ways to pay for goods and services;
• Mobile applications as a driver of ecommerce development;
• Fintech vs banks

Moderator:

Otabek Kurbanov

CEO Alphacon, ex CCO Uzum, Click, ex CBDO Uzcard

Issues for discussion:

• Warehouse automation - bring order and optimize business processes;
• How to reduce costs in order picking;
• Own warehouse, marketplace warehouse or full-field warehouse?
• Where is logistics cheaper for the company? What should a modern fullfillment-operator be able to do?
• New services on the delivery market.

Moderator:

Ekaterina Antsiferova

deputy director general for commercial service delivery service Dalli

Issues for discussion:

• What is Win-Win in procurement negotiations;
• The bargaining field and the principle of asymmetry. How can a weak position lead to a favorable contract?
• A few tricks of commercial negotiations that are often forgotten.

Speaker:

Sergey Ilyukha

member of the Board of the Association of Retail Market Experts, Ph.D., leading specialist in assortment management and commercial negotiations

Issues for discussion:

• Consumer market in Central Asia: challenges and opportunities;
• Main trends in the retail and e'commerce market. Specifics of the region's development;
• Time of changes: market formation in the conditions of fierce competition;
• What makes it possible to maintain market leadership and how to create a competitive advantage;
• Influence of legal aspects on the development of e-commerce.

Moderator:

Andrey Karpov

chairman of the Board of Retail Market Experts Association

Issues for discussion:

• Trends that will dominate;
• How we and our shopping will change;
• Successful technologies being implemented by networks today.

Moderators:

Andrey Karpov

chairman of the Board of Retail Market Experts Association

Anna Lebedeva

vice President for Marketing of Retail Market Experts Association

Speakers and experts:

• Vladislav Kurbatov, general Director, Pyaterochka, X5 Group

Issues for discussion:

• Creation of a unified regulatory framework for e-commerce between countries: current approaches and objectives;
• Seamless regime: Ecom as a tool for export and small business development;
• “Borderless” opportunities. Sellers on Marketplaces;
• Consumer Protection in the Territory.

Moderator:

Artem Sokolov

president of the Association of Internet Commerce Companies (AKIT)

Issues for discussion:

• Compliance in the crypto-industry, international experience and trends;
• State regulation of crypto-market in Uzbekistan;
• Experience of crypto-market participants;
• Tokenisation of goods and services, use of blockchain and crypto-assets in retail, trade and services industry;
• Use of crypto-assets in raising finance (debt, ITO);
• Security on blockchain, crypto-asset risk and management, crypto-research, crypto-asset recovery.

Moderator:

Artem Klimenko

director of Heemera Ltd.

Issues for discussion:

• Supply chain management and delivery cost optimization;
• The major complexities of operational processes today. What to do to evolve?
• How to balance demand and inventory availability;
• Introduction of digitalization and automation into the delivery process;
• Development of the warehouse real estate market. Potential and barriers;
• Transport planning and routing.

Moderator:

Igor Pomochilin

development Director of Kaizen Institute

Issues for discussion:

• What are the key retail trends? What will retail be like in the coming years?
• Discounters and hard discounters - how will these formats develop?

Moderators:

Andrey Karpov

chairman of the Board of Retail Market Experts Association

Anna Lebedeva

vice President for Marketing of Retail Market Experts Association

Speakers and experts:

• Angela Ryabova, director of the discounter format (B1) of Magnit retail chain

Issues for discussion:

• Supply chain management and delivery cost optimization;
• The major complexities of operational processes today. What to do to evolve?
• How to balance demand and inventory availability;
• Introduction of digitalization and automation into the delivery process;
• Development of the warehouse real estate market. Potential and barriers;
• Transport planning and routing.

Moderator:

Anna Lebedeva

vice President for Marketing of Retail Market Experts Association

Issues for discussion:

• Review of the situation in the Central Asian region;
• State health policy of the Republic of Uzbekistan in the direction of determining factors affecting human health;
• Technical regulations on non-alcoholic tonic drinks:
• Digital labelling of products, grey imports and counterfeiting - challenges for law-abiding producers and importers;
• Current regulation. Opportunities for potential investments in setting up new production in the territory of the Republic of Uzbekistan.

Moderator:

Mirpayez Mirsaatov

executive Director, Energy Drinks Association of Uzbekistan

Issues for discussion:

• Why businesses choose factoring as an alternative to other credit products;
• How electronic factoring can accelerate international trade transactions and reduce currency risks;
• Reducing cash gaps for suppliers: how to get paid on the day of delivery;
• How factoring helps retailers relieve their financial burden and support their supply chains;
• Electronic document management, online verification and automation as a driver of factoring development;
• Factoring exchanges and platforms: how they help connect all parties to receivables assignment transactions.

Moderator:

Andrey Schennikov

managing Director of Kapitalbank

Issues for discussion:

• Trends in buying behavior;
• Customer loyalty – how to get and how to retain?
• Seamless online and offline shopping experience;
• Artificial intelligence, neural networks, big data – which tools deliver results?

Moderator:

Anna Lebedeva

vice President for Marketing of Retail Market Experts Association

Issues for discussion:

• From market to supermarket to marketplace. How to influence buyer's choice?
• Oriental bazaar as the basis of tourist retailing in the region. How to lure customers from bazaars to supermarkets?
• Rapid growth of convenience stores. What is needed to attract customers?
• Influence of marketplaces on changes in omnichannel retailers' formats.

Moderator:

Vladlen Maximov

vice-President of OPORA RUSSIA, President of the Association of Small-Scale Trade

Issues for discussion:

• Franchising market: yesterday, today, tomorrow;
• Franchising growth rates in Central Asia;
• Top 5 demanded directions;
• How to make a choice and avoid failure?
• Made in Central Asia, what is the potential for development?
• Pros and cons of franchise business.

Moderator:

Anar Kostenko

founder of KSP CONSULTING

Issues for discussion:

• Successful technologies in retail and their impact on service speed and customer satisfaction;
• Self-service checkouts: when to implement, how to choose. types, advantages, pitfalls;
• Implementation of AI: applicability and economic effect for business;
• Big Data in Practice. Opportunities for business process optimization;
• BI and cloud services in solving everyday tasks;
• Digital assistants in retail: what to equip staff with to increase productivity?

Moderator:

Roman Shatalov

independent expert

Issues for discussion:

• Retail market trends. From “location” to “position” - new realities in retail;
• Brand power: how to choose positioning in different formats;
• Creative or analytics – who will win?
• To attract customers online and offline and not to go bankrupt;
• In-store communications – best practices.

Moderator:

Anna Lebedeva

vice President for Marketing of Retail Market Experts Association

Issues for discussion:

• Economic growth and the impact on commercial property;
• Trends in retail property;
• Integration of international brands;
• Perspectives on mixed-use developments (Mixed-use);
• Investment and Infrastructure Development;
• Logistics Property Outlook.

Moderators:

Dmitry Revin

co-owner of Aport malls and Chairman of the Union of Developers of Kazakhstan

Pavel Lyulin

vice President of the Union of Shopping Centres

Speakers and experts:

• Denis Sokolov, partner, CMWP Uzbekistan
• Elbek Riskhiev, general Director, AIN Property Management (UzOman)
• Kirill Shevchenko, development (Bishkek)
• Rustam Idirisov, deputy Project Manager, Yangi Baxt mixed-use development (NRG)

Issues for discussion:

• Peculiarities of HR management in Retail and eCommerce in Central Asia;
• Transformation of corporate culture;
• Integrated EVP building;
• Human resources deficit in Central Asia and its solutions;
• Work with students in Central Asia. Internship programmes;
• Employee training. HR reserve.
• Automation of HR processes
• HR Tech. Innovations in HR and their implementation.
• Platform employment.

Moderator:

Roman Mazur

CEO Mountain Ridge: Executive Search, Management Selection & IT Recruitment

Issues for discussion:

• Top technologies worth implementing today (necessary for retail);
• Chatbots: must-have or just a fashion trend;
• Impact of VR/AR on customer behavior;
• Advantage of AI and robotization in retail;
• Direction/prospects of biometric technologies.

Moderator:

Otabek Nasyrov

CEO, co-founder and partner of SBO Insights, member of Cyber Park Expert Council

Issues for discussion:

• Current situation and trends in Uzbekistan's light industry:
• Uzbekistan's local brands in the global market;
• Contract manufacturing;
• Opportunities for development and challenges of Uzbekistan's light industry.

Moderator:

Natalia Mironova

head of business programmes and moderator of training seminars of PROFashion media holding company

Issues for discussion:

• Customer service - is it a slogan or does it really work?
• Where to start or do you want to create a good service, who to ask, how?
• Loyalty programs as a source of information about customer behavior
• Customer service: measurement, analysis, change, result. Development spiral.
• Reduce costs by increasing the level of service - how to do it?
• How to increase the conversion rate of repeat purchases?
• Controlling service level or when to calm down?

Moderator:

Igor Golovko

CEO of RETAILING consult, retail process efficiency expert

Issues for discussion:

• Peculiarities of HR management in Retail and eCommerce in Central Asia;
• Transformation of corporate culture;
• Integrated EVP building;
• Human resources deficit in Central Asia and its solutions;
• Work with students in Central Asia. Internship programmes;
• Employee training. HR reserve.
• Automation of HR processes
• HR Tech. Innovations in HR and their implementation.
• Platform employment.

Moderator:

Roman Mazur

CEO Mountain Ridge: Executive Search, Management Selection & IT Recruitment

Issues for discussion:

• Digitalization of distributors in 2024: which business processes come to the forefront for automation and optimization;
• Globalization and consolidation of distribution channels - New technologies changing the supply chain;
• How the classic model “manufacturer - representative - distributor - retailer” is being transformed.

Moderator:

Roman Shatalov

retail and logistics operational efficiency expert

Issues for discussion:

• What are geomarketing, geo-analytics, geographic information systems?
• What geodata is used for location geoanalytics;
• Tools for location assessment in Central Asian cities;
• Cases of Uzbek companies.

Moderator:

Denis Strukov

CEO of Geointellect